Patient & Family Centered Care

NICHE Patient-Centered Care NICHE hospitals and other healthcare organizations recognize that older adult patients have specialized needs and that patient and family centered care is imperative to creating a positive experience for the older adult patient. They are committed to creating an organizational culture where the principal focus is on patients and their families. As a result, NICHE facilities have a higher patient and family satisfaction overall.

The NICHE Program helps hospitals and other healthcare organizations:
  • Implement proven strategies and methods to address issues specific to older patients
  • Improve patient outcomes
  • Raise patient and family satisfaction levels
The Importance of Families and Patient Directed Care

Families provide a vital link between the patient and staff. And nurses are in a unique position to work with families as partners to provide quality care to older adult patients. It is also important to have informed, involved patients who understand and participate in their care. Emphasizing patient directed care is critical to improving safety, efficiency, and quality. The NICHE Program helps nurses and other staff meet the specialized needs of older adult patients with:

  • Geriatric Resource Nurse (GRN) model guides in the use of proven practices to foster better outcomes
  • State of the art training, tools, and resources including an interactive 24/7 e-Learning center
  • Shared information, knowledge, and expertise

NICHE Guiding Principles

Following are the tenets that guide our organization:

  • Evidence based geriatric care at the bedside
  • Patient/family centered environments
  • Healthy and productive practice environment that values older adult and staff autonomy
  • Multidimensional metrics of quality

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